Return and Refund

Return and Refund Policies

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@crowncookware.ca

RETURN POLICY

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. There will be a minimum of twenty percent restocking charges as well as the return shipping costs incurred by the customer.

We do not accept returns of custom orders.

For items deemed to be defective (excluding items damaged in the shipment to be dealt with shipping company) or wrong product shipped, we’ll gladly replace them and incur the pertinent shipping costs.

If you wish to return your item, we must receive your request within 14 days of the date you received your item.

REFUNDS

Once we receive your returned item due to defect or wrong product shipped, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

EXCHANGES

In the unlikely event that you receive a damaged (excluding damaged in the shipment to be dealt with shipping company) or defective item, we’re happy to exchange the item for a new one. Please email sales@crowncookware.ca within 14 days of receiving your product to begin the process.

RETURN SHIPPING

After you’ve submitted a return request to sales@crowncookware.ca, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs unless it is due to Crown’s fault. We will deduct the cost of return shipping from your refund.

FINAL SALE ITEMS

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

INSURANCE

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.